Before I returned to work I emailed the senior HR advisor to let her know that I was returning early from my leave without pay. I wanted to give you a heads-up and find out if there was anything that I could do to ensure that things went smoothly. She replied that everything appeared to be in order.
Payday was last week and no money was deposited into my bank account. I emailed my HR advisor and didn’t receive any acknowledgement of my message. I called and spoke with my HR advisor and she was shocked to hear that I didn’t get paid. She is a trainee and was confused as to what the procedure was on bringing me back from leave. She said that she was waiting to speak to the senior advisor that I originally spoke with to get clarification and that I should hear back soon.
In my meeting with my manager today I mentioned that I didn’t get paid and my manager was outraged. She said that she would deal with it and within a couple of hours I got an email from the senior HR advisor explaining that there indeed was a mistake made. She explained that the procedure had changed and that they can’t issue my pay via direct deposit for seven days, but she could issue me an emergency cheque and then I could pay the money back when the funds are deposited. I declined on the emergency cheque, I don’t want to owe them any more money than I already do. She also explained that before I went on maternity leave the my previous HR advisor didn’t set up my pension deductions properly so I will owe a bunch of money for that.
On the upside, I have received a pay increase and I get another pay increase in the Spring. I am really annoyed that I had to get my manager to intervene to get a response from HR. There is something fundamentally broken about the procedures that are currently in place. If I didn’t acknowledge requests from my clients I’d be reprimanded at best. Is it incompetance? Is it that these people don’t care? What ever it is it needs to change.
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